emotionaldissonancetheory

由 B PHILLIPS 著作 · 2010 · 被引用 60 次 — Using role theory, Rafaeli and Sutton (1987) argued that the more one internalised feeling rules for a particular role, the less emotional dissonance one ...

Emotional dissonance is a feeling of unease that occurs when someone evaluates an emotional experience as a threat to his or her identity.

由 U Yozgat 著作 · 2012 · 被引用 20 次 — More simplistically, emotional dissonance is a discrepancy between felt and expressed emotion the theory of cognitive dissonance which is created by Festinger ...

由 PS Rutner 著作 · 2008 · 被引用 266 次 — Researchers have examined emotional dissonance and its source theory, emotional labor, in the context of human service professions such as flight attendant ...

由 R Abraham 著作 · 1999 · 被引用 549 次 — In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an ...

由 AMR Indregard 著作 · 2018 · 被引用 73 次 — Emotional dissonance is one dimension of emotion work and considered as a stressor present in client-driven work environments (Zapf, 2002).

由 MK Jeon 著作 · 2022 · 被引用 18 次 — Independent Variable: Emotional dissonance was defined as “the felt conflict between the way one feels toward interaction partners and the emotion one feels ...

由 AMR Indregard 著作 · 2018 · 被引用 29 次 — Emotional dissonance, i.e., a discrepancy between required and felt emotions, has been established as a predictor of sickness absence in ...

由 PA Van Dijk 著作 · 2007 · 被引用 99 次 — Emotional dissonance is one such stressor that is reported to exist when expressed emotions are in an organisationally desired form but are incongruent with ...